ABSTRACT
This study reveals essential aspects of communication done by medical practitioners through telemedicine during the Covid-19 pandemic and their relation to increasing the quality of telemedicine services in Indonesia post-pandemic. The study used a qualitative approach with 22 doctors participating in the Bandung City area, Indonesia. Data collection uses semi-structured interviews, which are then analyzed thematically to reveal essential aspects of communication through telemedicine. The results of the analysis consist of several things, namely: (1) personal aspects;including knowledge, psychological conditions, and socio-cultural background (2) process aspects;including interactivity, time context, spatial context, and sensory context;and also (3) technical aspects covering information systems, quality of communication media, availability of health technology, and work coordination systems. Each aspect relates to instrumental and socioemotional information that plays a role in medical decision-making. The results also suggest that to support the usage of telemedicine services, the literacy of its users needs to enhance. Sensitivity to psychological and socio-cultural variations is also required to communicate effectively through telemedicine. Strengthening the technical aspect of telemedicine services, such as integrating information systems, increasing communication media quality, and providing access to health technology instruments, is also essential to improve the completeness and clarity of information, doctor-patient relationships, and confidence that meet the expectations of all of the users in telemedicine services. Copyright © 2022, Anka Publishers. All rights reserved.
ABSTRACT
This study reveals essential aspects of communication done by medical practitioners through telemedicine during the Covid-19 pandemic and their relation to increasing the quality of telemedicine services in Indonesia post-pandemic. The study used a qualitative approach with 22 doctors participating in the Bandung City area, Indonesia. Data collection uses semi-structured interviews, which are then analyzed thematically to reveal essential aspects of communication through telemedicine. The results of the analysis consist of several things, namely: (1) personal aspects;including knowledge, psychological conditions, and socio-cultural background (2) process aspects;including interactivity, time context, spatial context, and sensory context;and also (3) technical aspects covering information systems, quality of communication media, availability of health technology, and work coordination systems. Each aspect relates to instrumental and socioemotional information that plays a role in medical decision-making. The results also suggest that to support the usage of telemedicine services, the literacy of its users needs to enhance. Sensitivity to psychological and socio-cultural variations is also required to communicate effectively through telemedicine. Strengthening the technical aspect of telemedicine services, such as integrating information systems, increasing communication media quality, and providing access to health technology instruments, is also essential to improve the completeness and clarity of information,,doctor-patient relationships, and confidence that meet the expectations of all of the users in telemedicine services. Copyright © 2022, Anka Publishers. All rights reserved.